Orders placed are usually processed and shipped within 2~6 business days from the time the order is placed. Priority and Express orders placed before 11:00 AM PST will be processed and shipped out the same business day. Priority and Express orders placed after 11:00 AM PST will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~6 days.
**Due to the high volume of orders during holiday seaon you may experience extended processing time up to 7 business days.**
Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Iron Studios cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.
DHL is Iron Studio's preferred carrier for international shipments.
How are the International Shipping Charges calculated?
International shipping charges are calculated by dimensional weight and country of destination.
You will be provided with a ship quote for in-stock orders during the checkout process
Pre-order items will not have a ship quote available until the item arrives to our warehouse
Customs fees, sales taxes, etc., are not included in your purchase price and may be charged by your countries customs office. In some cases, these duties and customs fees are collected by the carrier.
It is your responsibility to investigate the amount of taxes and duties you will owe prior to your shipment. Iron Studios uses the harmonized code that we have been told is appropriate for our products into your region. Your customs office has the power to change this code on their own. If you feel that your final code / tax is not correct, then you can contact the carrier and/or your customs office directly to request a review.
If a package is refused due to excessive import fees and duties, you will be responsible for any return shipping fees that the carrier will charge Sideshow to return the package.
If Iron Studios is unable to have the item returned due to a package refusal a refund will not be issued.